WELCOME TO THE FAMILY

ATELIERS JACOB

Congratulations on your purchase!

Thank you for your purchase. We’re happy to count you among our valued customers!

This document is a tool to provide you with an overview of the conventional warranty coverage offered by our company. We offer different warranty plans that range from one (1) to twenty-five (25) years of coverage.

Ateliers Jacob Inc. warranty, if any, become effective upon delivery of the project. Ateliers Jacob Inc. warranty is offered to the initial purchaser and is transferred to subsequent purchasers for the valid period. Of course, so long as all amounts due are not paid in full, Ateliers Jacob Inc. has no obligation to act under the warranty offered herein.

REPLACEMENT POLICY – EQUIPMENT

Constantly on the lookout for new trends, Ateliers Jacob Inc. offers several collections with distinct features. Carefully studied and selected, our collections represent the best products on the market today. In the event that Ateliers Jacob Inc. modifies, adds or withdraws products from its offering, this policy asserts its rights with respect to any modification to its offering.

1.

In the event that we are called upon to replace a product, we reserve the right to replace the materials originally used with materials of equal or better quality.

2.

In the event that we are called upon to replace a product, we cannot guarantee the parity of the replacement product or the materials used to replace any product. However, we will cooperate with the customer to find a reasonable and mutually agreeable alternative.

3.

In the event that the customer does not make a subsequent effort, Ateliers Jacob Inc. reserves the right to make the final selection of the replacement product.

4.
In the event that the customer wishes to obtain a product other than the one initially installed when replacing a product, he/she agrees to assume any price difference between that other product and the product initially installed.

CLAIMS

In order to make a claim with Ateliers Jacob Inc., the claim must be presented according to the following terms and conditions:

1.
The customer undertakes to send his/her claim to Ateliers Jacob Inc. within thirty (30) days following his/her knowledge of the event that, according to him/her, entails the application of a warranty offered by Ateliers Jacob Inc. The claim must be in writing and must be sent by mail or e-mail to the following address:

By mail: 475 Sainte-Marcelle blvd, Saint-Jérôme, Québec J7Y 2P7.
By e-mail: [email protected]

2.
Any claim must contain a sufficiently clear and precise description of the situation and must be accompanied by a copy of the purchase contract or order number. Failure to provide a copy of the documents may result in additional delays in processing the claim;

3.
Ateliers Jacob Inc. reserves the right to make an inspection visit to the customer’s home in order to evaluate the merits of the claim. The customer agrees to allow Ateliers Jacob Inc. representatives access to the product(s) that are the object of the claim;

4.
Following the inspection(s) in accordance with the above, Ateliers Jacob Inc. will determine whether the product should be replaced or replaced based on an applicable warranty. The decision will be forwarded to the customer as soon as possible.

**If the customer fails to fully respect the above terms and conditions, the claim will be deemed ineligible by Ateliers Jacob Inc. and the customer will have to formulate a new request respecting those terms and conditions.